Acne is a common skin condition that can affect people of all ages, appearing as spots, blackheads, whiteheads, or inflamed skin. We offer acne consultations at our pharmacy in Hornchurch, in a confidential and welcoming environment.
Our healthcare team can assess your symptoms and discuss suitable treatment options for your skin, without you needing to wait for a routine GP appointment.

Acne varies in severity, so treatment options are discussed on an individual basis. Depending on your symptoms, options may include benzoyl peroxide or adapalene-based treatments, medicated washes, or other options, following a consultation. Our team will talk you through what’s available so you can make an informed decision about your skin.
Some acne treatments are available over the counter, while others, such as topical antibiotics or stronger retinoids, require a prescription. If prescription-strength treatment may be appropriate, our team can discuss arranging this via a private prescription following a consultation, and will explain what each option involves.
Our private acne consultation offers access to professional advice, which may be quicker than waiting for a routine GP appointment. During your consultation, we’ll discuss your symptoms, medical history, any treatments you’ve already tried, and your current skincare routine, so we can discuss the most appropriate options with you.
Alongside treatment, an appropriate skincare routine can help support your skin. Our pharmacists can advise on cleansing, moisturising, and other everyday habits that may help acne-prone skin, alongside any treatment you collect.
Our service is suitable for teenagers and adults dealing with acne, spots, or related skin concerns. We welcome patients from Hornchurch and the surrounding area.
Most acne is mild to moderate and can be managed with over-the-counter or pharmacist-led treatment. However, if you have severe or cystic acne, acne that is scarring, or acne that is affecting your mental wellbeing, please let our team know, as a referral to your GP or a dermatologist may be more appropriate. Some acne treatments are not suitable during pregnancy or breastfeeding; please tell our team if this applies to you.
Speak with an experienced pharmacist for personalised healthcare advice based on your medical history and individual requirements.
Select a time that suits you and book your consultation quickly with our simple online appointment system.
Receive professional advice, treatment recommendations and ongoing support from our knowledgeable pharmacy team.
Yes. We stock a range of over-the-counter acne treatments and can offer a private consultation with our pharmacist. For prescription-strength treatments, we can discuss arranging a private prescription where appropriate.
We stock a range of topical treatments, including benzoyl peroxide, salicylic acid, and adapalene-based products. Our pharmacist can advise which option may be suitable for your skin type and the severity of your acne.
Pharmacists can supply certain acne treatments over the counter and advise on their correct use. For prescription-only medicines, such as topical antibiotics or retinoids, a private prescription can be discussed following a consultation with a pharmacist or clinician.
Treatment depends on the type and severity of acne. Mild acne often responds well to over-the-counter benzoyl peroxide or salicylic acid, while moderate-to-severe acne may benefit from prescription-strength retinoids or antibiotics. Our pharmacist can help guide you towards the most suitable option for your skin.
Most topical acne treatments take around 6 to 12 weeks to show noticeable improvement, and results vary between individuals. Consistency is important; our pharmacists can advise on your routine and when it may be worth reassessing if results aren’t as expected.
The information on this page is provided for general guidance only and does not constitute medical advice. It is not a substitute for a consultation with an appropriately qualified healthcare professional. Suitability for any treatment will be assessed on an individual basis, and outcomes cannot be guaranteed. Prescription-only medicines will only be supplied following an appropriate clinical assessment. If you have concerns about your health, please speak to your GP, contact NHS 111, or, in an emergency, call 999.