Cookie Policy

Introduction

This Cookie Policy explains what cookies are, how Healthcare Pharmacy uses them on our website (www.myhealthcarepharmacy.co.uk), and the choices available to you regarding their use.

We use cookies in accordance with the Privacy and Electronic Communications Regulations (PECR) and guidance from the UK Information Commissioner’s Office (ICO). Where cookies are not strictly necessary, we will ask for your consent before placing them on your device.

What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or mobile phone) when you visit a website. They help a website function properly and give site owners useful information about how it is used. Cookies cannot run programmes or transmit viruses, and are not used to identify you personally unless you have separately provided identifying information to us.

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for our website to work correctly. They support core functions such as page navigation, security, and access to online services (including our appointment booking pages). They do not collect personal information and cannot be switched off, as doing so would significantly affect your ability to use the site. These cookies do not require your consent.

• Session management and security cookies
• Load balancing and server routing cookies
• Cookies that remember your cookie consent preferences

Performance and Analytics Cookies

These cookies collect anonymised information about how visitors use our website, such as which pages are viewed most often and whether any errors occur. This helps us understand and improve how our website performs. All data collected is aggregated and does not identify you personally.

• Google Analytics cookies (e.g., _ga, _gid): used to measure website traffic and general browsing behaviour

These cookies require your consent and can be switched off at any time.

Functionality Cookies

These cookies allow our website to remember choices you make, such as language or regional preferences, and to provide a more personalised browsing experience. They may also remember selections you have made when using our online services.

Targeting and Advertising Cookies (if applicable)

Where we use platforms such as Google Ads or social media advertising to promote our services, targeting cookies may be placed on your device to help deliver advertising that is more relevant to you. These cookies may track browsing activity on our site and share this with third-party advertising platforms. They are only used where you have given explicit consent through our cookie consent tool.

Healthcare Pharmacy does not use advertising or targeting cookies to promote prescription-only medicines or any other restricted healthcare product or service.

Third-Party Cookies

Some cookies on our website are set by third-party providers acting on our behalf, which may include:

• Google Analytics (website performance and usage data)
• Google Ads conversion tracking (where applicable, and only with your consent)
• Our appointment and online booking system provider
• Social media platforms (for embedded content or sharing features)

These third parties operate under their own privacy and cookie policies, which we would encourage you to review. Healthcare Pharmacy is not responsible for the content or practices of third-party cookies.

Cookie Consent

When you first visit our website, a cookie consent banner will be shown. You can choose to accept all cookies, decline non-essential cookies, or manage your individual preferences. Strictly necessary cookies will remain active regardless of your choice, as the site cannot function properly without them.

You can change or withdraw your consent at any time by clearing your browser’s cookie settings or using the cookie preferences tool on our website.

Managing Cookies via Your Browser

Most web browsers let you control cookies through their settings, including refusing all cookies or being notified when a cookie is set. Please note that disabling certain cookies may affect how parts of our website function. Guidance for common browsers:

• Google Chrome: chrome://settings/cookies
• Mozilla Firefox: about:preferences#privacy
• Microsoft Edge: Settings > Privacy, Search and Services
• Apple Safari: Preferences > Privacy

For further information on managing cookies generally, visit www.allaboutcookies.org or the ICO website at www.ico.org.uk.

Cookies and Healthcare Data

We do not use cookies to collect, process, or store special category health data. Any health or medical information you provide to us for example, through our NHS Pharmacy First, Travel Clinic, Weight Loss Clinic, or other consultation services is handled separately and securely in line with our Privacy Policy and applicable healthcare regulation. Our analytics and any advertising cookies do not have access to prescription, consultation, or clinical records.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, our website, or applicable law. Any changes will be posted on this page along with a revised effective date.

Contact Us

If you have any questions about our use of cookies, please contact us:

Email: healthcarepharmacy.elmpark@gmail.com

Telephone: +44 1708 451459

Address: Healthcare Pharmacy, 2 Tadworth Parade, Hornchurch RM12 5AS, United Kingdom